Online Bill Payments Statistics in Zambia (2026)
As of the 2024 data, 31.9% of adults in Zambia paid bills online or from a mobile phone, per World Bank Global Findex. Up from 18.4% in 2021 to 31.9% in 2024 (+13.5 percentage points). Zambia ranks #5 of 36 economies in Sub-Saharan Africa on this measure, and #61 of 142 globally.
Key Statistics
- Latest value (2024)
- 31.9% (2024)
- Online Bill Payments in Zambia as of 2024, the most recent observation in World Bank Global Findex data.
- Change since 2021
- +13.5 pp (2024)
- Up from 18.4% in 2021 to 31.9% in 2024 (+13.5 percentage points).
- Earliest value in this dataset (2017)
- 9.3% (2017)
- Earliest observation in this dataset, which covers 1990 onward (the source series may begin earlier). Up from 9.3% in 2017 to 31.9% in 2024.
- Record high (2024)
- 31.9% (2024)
- The 2024 value is the highest in the available World Bank Global Findex series for Zambia.
- Rank in Sub-Saharan Africa
- #5 of 36 (2024)
- Zambia ranks 5 of 36 countries in Sub-Saharan Africa with data, based on each country's latest value.
- Global rank
- #61 of 142 (2024)
- Zambia ranks 61 of 142 countries with data globally.
- Sub-Saharan Africa average
- 16% (2024)
- Zambia (31.9%) is above the average of 16% across the 36 countries in Sub-Saharan Africa with data.
- Among women (2024)
- 30.6% (2024)
- Value for women in Zambia, same 2024 World Bank Global Findex data.
- Among men (2024)
- 33.4% (2024)
- Value for men in Zambia, same 2024 World Bank Global Findex data.
- Gender gap (women minus men)
- −2.8 pp (2024)
- In 2024, the figure was 30.6% for women and 33.4% for men — 2.8 percentage points lower among women.
- In rural areas (2024)
- 25.8% (2024)
- Value for rural residents of Zambia in 2024.
- Rural gap vs national
- −6.1 pp (2024)
- Rural residents (25.8%) are 6.1 percentage points below the national figure (31.9%).
- Among the poorest 40% (2024)
- 12.4% (2024)
- Value for adults in the poorest 40% of households in Zambia in 2024.
- Poorest-40% gap vs national
- −19.5 pp (2024)
- The poorest 40% (12.4%) are 19.5 percentage points below the national figure (31.9%).
- Internet use in Zambia (2024)
- 17.1% (2024)
- 17.1% of the population in Zambia used the internet in 2024 (World Bank); shown for context only.
- Population (2024)
- 21.3 million (2024)
- Zambia had a population of 21.3 million in 2024 (World Bank); shown for scale only.
Trend, 2017–2024
| Year | % of adults (age 15+) | Change |
|---|---|---|
| 2024 | 31.9% | +13.5 pp |
| 2021 | 18.4% | +9.1 pp |
| 2017 | 9.3% | — |
Frequently asked questions
What share of adults in Zambia paid bills online or from a mobile phone?
31.9% of adults in Zambia paid bills online or from a mobile phone in 2024, according to World Bank Global Findex data.
Where does Zambia rank globally on online bill payments?
Zambia ranks 61 of 142 countries with data globally, based on the latest World Bank Global Findex value for each country.
Is there a gender gap in online bill payments in Zambia?
Yes — in 2024 the figure was 30.6% for women and 33.4% for men, a gap of 2.8 percentage points in favor of men.
Source & methodology
Source: World Bank Global Findex, indicator
fin26a, retrieved .
Figures are shown exactly as published in the source dataset; only the change column of the trend table is computed from adjacent published values.Read more on the methodology page. All figures are estimates and projections; this is not financial advice.
Last updated .